Frequently Asked Questions

If you have any questions that are not addressed, here, please contact us directly.

warranty

Do you ship overseas?

No, unfortunately, at this time we are only shipping PhotoSpring to US based addresses.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What are your warranty terms?

3 years.

Shipping

What shipping method do you use?

In most cases we will ship by FedEx 2 Day service. In come cases based on the address or order contents, we may ship by USPS Priority Mail, USPS First Class Mail, or ground services.

Can I request 1 day delivery?

Yes, our shipping cutoff is 2 PM.

International

Do you ship international?

At this time we are not shipping PhotoSpring out side of US based addresses.

Will PhotoSpring work overseas?

Yes, the AC power adapter is universal, but you will need a plug adapter.

Setup

How do I setup my PhotoSpring?

You need to do 1, 2, 3.

Can someone help me with the setup?

Please contact PhotoSpring support.

Help

Help

Share Your Memories

PhotoSpring is a great way to keep in touch with the entire family Share the Love, Smile and Every Cherish Moments with your Loving Ones.

Share Your Memories

PhotoSpring is a great way to keep in touch with the entire family Share the Love, Smile and Every Cherish Moments with your Loving Ones.