Frequently Asked Questions
Product & Company
Where is PhotoSpring based?
We're proud to be a US brand located in
Where are the frames made?
PhotoSpring frames are made in China with our US team's design support.
Is PhotoSpring just for grandparents?
PhotoSpring is for the entire family. The tech savvy will enjoy all the advanced features of the frame - like integration with Google Photos and Flickr. The less tech savvy will enjoy the simple user interface.
How do I get my photos and videos onto PhotoSpring?
PhotoSpring offers many options to send photos to our frames - all of them free.
Smartphone apps - Android and iOS
Computers - Windows PC and Mac
Web - all the major browsers are supported
Cloud - Google Photos and Flickr
You can learn more about all the ways to send photos to PhotoSpring.
Can multiple people send photos and videos to one frame?
Yes. An unlimited number of people can open a PhotoSpring account and connect to the frame.
Can I send photos to multiple frames?
Yes. You can connect a PhotoSpring account to multiple frames and send photos and videos to all the frames you are connected to at the same time.
How does PhotoSpring work with Google Photos and Flickr?
You can connect your frame to your Google Photos or Flickr accounts. PhotoSpring will then automatically mirror the albums in these services every hour. The entire contents of the albums within your Google Photos or Flickr accounts will be downloaded to the frame. If you add or delete photos/albums from these services those changes will be reflected on the frame within an hour. Note: currently videos will not sync to the frame with Google Photos or Flickr.
Does PhotoSpring require an Internet connection to work?
Yes and no. Once PhotoSpring is loaded with photos you don't need an Internet connection to browse or display photos. This makes it pretty good when you're on the go and won't have Internet. However, there are a few things that require a working WiFi connection to work:Sending photos and videos to PhotoSpringReceiving frame software updatesCertain functions like managing connections
How are photos shown on PhotoSpring?
You can display photos in a slideshow. In this mode you can swipe left or right to go to the next or previous photo. You can also pause the slideshow and just display one photo.Or you can browse photos as part of an album. Photos appear as small thumbnail photos. In this mode you can swipe up or down to see rows of photos from the album.
How do new photos appear?
When photos are loaded onto PhotoSpring they are placed in an album. If the new photos are placed in an album currently being played, then PhotoSpring will automatically display the new photos and videos from that album.You can always switch to the All Photos & Videos album or the Recent Photos album to see photos downloaded.
What formats does PhotoSpring support?
We support the most formats out of any frame vendor out there.
How long does the battery last?
We are constantly improving our frames. Our first frames had a 4 hour battery life. 2018 frames have a 6-7 hour battery life. Results vary based on usage.
Does PhotoSpring work outside of the US?
There are two aspects to this question.Power:
We work on 110v to 220v AC power. Our AC adapter plugs fit US style outlets. You will need a plug adapter to use
PhotoSpring in countries that have different outlet plug shapes.Internet: As long as you have access to WiFi Internet, PhotoSpring will work.
When will I receive my order?
It depends. Orders processe in the US will take 2-7 days to arrive.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Payments, Returns & Exchanges
What are my payment options?
Visa, Mastercard, Amex, PayPal, Afterpay, Apple Pay, Google Pay. You may also pay in 4-installments using ShopPay at checkout.
How can I get a refund?
We offer 100% Satisfaction Guarantee. Simply email us within 30 days for a full-refund.
Are there hidden fees?
Unlike other products on the market, we are proud to offer zero hidden fees. Everything is included with your purchase. You pay for the frame with the alotted storage only once.